Delivery & Collection
We are dedicated to providing you with a fast and efficient experience. Here is everything you need to know about how we get our products to your door:
Our Freshness Guarantee
- Orders for sea moss gel placed before 11am are shipped the same day.
- Sea moss gel is shipped via Royal Mail Next Day Tracked service.
- Non-perishable items (such as black seed oil, teas or herbs) are shipped via Tracked 48 service.
Shipping Schedule
- We ship Monday through Thursday to maintain product quality.
- All orders placed between Friday and Monday (before 11am) will be shipped on Monday.
Delivery Responsibilities
- Check Your Address: Please double-check your shipping address before confirming your order.
Address Corrections:
- If you notice an error, contact us immediately. We will do our best to update your details, but we cannot make amendments once an order has been posted.
Receiving Your Order:
- It is the customer's responsibility to ensure someone is available to receive the delivery
Policy Note:
- We do not issue refunds or take responsibility for wrong delivery addresses or missed deliveries.
Tracking Your Order:
- You will receive an email notification as soon as your order has been shipped.
- In the unlikely event that your package hasn't arrived within 3 days of shipping, please contact us for assistance.
GETTING HERE
